What's your cancellation policy?

Cancellations

You may cancel your membership at any time on our website, my.fitlovesquad.com.

If you attempt to cancel on the app, you will just be re-directed to the website. 

Please note: All of our memberships auto-renew. To prevent your renewal from going through, you must cancel at least 24 hours prior to your renewal date, which can be found at any time in the “Billing” section of your Account Settings/ “Dashboard.” 

To cancel, simply:

1. Log into your account on my.fitlovesquad.com

2. In the upper right-hand corner, click Dashboard

3. Click on Billing

4. Under Active Plan, click Change Plan

*4 ½ (Optional Step) Stop to consider all the awesome workouts and the amazing community you’ll be leaving behind...

5. In the bottom right-hand corner, click Cancel Membership

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You may also cancel your membership by emailing us at support@fitlovesquad.com.

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Refunds

Memberships must be cancelled  within three (3) days of being created to be eligible for refunds. 

Unfortunately, we do not offer refunds for renewals.

For more information regarding our refund policy, please read our article “Do you offer refunds?” which can be found under “Related Articles” below.